Frequently Asked Questions

Getting started is simple. Reach out through our Become a Client page and our office manager will follow up to match you with the right therapist. We'll walk you through the intake process and answer any questions before your first session.

We offer individual therapy and couples therapy for a wide range of concerns, including anxiety, depression, trauma, relationship challenges, life transitions, and personal growth. Our therapists use evidence-based approaches tailored to each client's unique needs.

Yes. We work with a number of insurance providers to make therapy as accessible as possible. Visit our Insurance & Policies page for details, or contact us or your insurance directly to verify your coverage before scheduling.

Most therapy sessions are 50 minutes. The frequency of sessions varies depending on your goals and needs. Many clients start with weekly appointments and adjust from there as they progress.

Yes. Everything you share in therapy is kept strictly confidential in accordance with HIPAA regulations. There are a few standard legal exceptions, such as situations involving imminent risk of harm, which your therapist will explain during your first session.

We ask that you provide at least 24 hours' notice if you need to cancel or reschedule. Late cancellations or no-shows may be subject to a fee. You can manage your appointments through our Client Portal.

Yes. We offer both in-person sessions at our Waterloo, Iowa office and telehealth appointments via a secure video platform. Telehealth is available to clients located anywhere in Iowa and is a great option for those with busy schedules or who prefer to meet from home.

If you're feeling stuck, overwhelmed, or simply want a space to work through something, therapy can help. You don't need to be in crisis to benefit. Many people come to therapy for personal growth, relationship support, or navigating life transitions. Reaching out is a courageous first step.

Your first session is a chance for you and your therapist to get to know each other. Your therapist will ask about what brought you in, your background, and your goals for therapy. It's a low-pressure conversation — there's no right or wrong way to begin.

If you are experiencing a mental health crisis, please visit our Crisis Support page for immediate resources, including the 988 Suicide & Crisis Lifeline and the Crisis Text Line. If you are in immediate danger, call 911 or go to your nearest emergency room.